Transaction Policies

Are you buying or selling?  Need a condition description?

Buyers

Congratulations on getting between 50% to 90% off retail prices!  You’ve already proved you’re a savvy shopper that recognizes retail prices are not for savvy shoppers like you who care about the amount of money spent on a new device. Either way, MobilePlus has your back all the way through the transaction!

Insurance Coverage

We’ve insured your item from the start with no extra fees.  Lost items are extremely rare, but if your item is lost in transit, we’ll first confirm it was mailed and then work with our third party insurance carrier to get you the proceeds expected from your sale.

Cancellation Policy

If you’d like to cancel your order, please email us at support@mobileplusworldwide.com as soon as possible. Cancellations may not be possible if the item is already picked-up or dropped off. We ship multiple times a day.

30 Day Return Policy

Sometimes items aren’t what you expected, and we understand that.  If you receive an item that is not As-Described, you can return it within 72 hours of delivery and we’ll pay the postage.  All you need to do is let us know! Simply choose one of these options.

Respond to the email you received from us when your item was delivered.
or
Email us at 
support@mobileplusworldwide.com.

We also accept return requests up to 30 days following delivery for items you simply change your mind about. Once you’ve let us know that you want to return the item, simply put your item in the original container you received it in with all the packing materials, print and apply the USPS return label we send you, drop in the mail and you’re done.  We’ll issue a refund and you’ll your money back for the item in a few days.  A $15 restocking fee may apply.

Fees

You pay nothing to sell your devices to MobilePlus Worldwide. 

If you’re unable to ship your item for any reason, please cancel your sale right away by visiting your Transactions page and clicking ‘Cancel Sale’.  If you know you won’t be sending your item, please don’t leave us in the dark.

Getting Paid

The best part of selling your items is the cash proceeds! Once an item is delivered, MobilePlus has a three-day period in which to evaluate and accept the item. If there are no issues with the item, your proceeds will be sent based on the method you choose during the sale. The PayPal credit will appear in your account the next business day after the 72 hour buyer acceptance period.

You can  have a paper check mailed to you for a $3.00 fee or if you choose PayPal, you can withdraw it from PayPal directly to your bank account. Just click on the ‘Check’ or ‘PayPal’ button on your Account page to let us know your preference.

Item Conditions

Tablet
New Tablet is brand new and in its unopened, original packaging. It has never been used and all original accessories and packaging materials are included.
Refurbished Tablet has been refurbished by a certified third-party and is fully functional.  Item has been fully tested and is ready for activation.  May have signs of very light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Excellent Tablet is fully functional.  May have signs of light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Good Tablet is fully functional.  Has signs of normal wear from daily use which may include some scratches or other cosmetic issues.  Includes charging accessories.
Acceptable Tablet is fully functional.  Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues.  May include personalization.  Includes charging accessories.
Damaged/Incomplete Tablet is nonfunctional, cracked, or missing its charging accessories.  A tablet listed for sale in this condition is automatically sold to one of MobilePlus’s repair partners and is not available for purchase.
iPod
Refurbished iPod has been refurbished by a certified third-party and is fully functional.  Item has been fully tested and is ready for activation.  May have signs of very light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Excellent iPod is fully functional.  May have signs of light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories.
Good iPod is fully functional.  Has signs of normal wear from daily use which may include some scratches or other cosmetic issues.  Includes charging accessories.
Acceptable iPod is fully functional.  Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues.  May include personalization.  Includes charging accessories.
Damaged/Incomplete iPod is nonfunctional, cracked, or missing its charging accessories.  An iPod listed for sale in this condition is automatically sold to one of MobilePlus’s repair partners and is not available for purchase.
Phone
New Phone is brand new and in its unopened, original packaging. It has never been used and all original accessories and packaging materials are included. Device will not include SIM card.
Certified Phone has been refurbished by a certified third-party and is fully functional. Item has been fully tested and is ready for activation. Very little, if any, signs of wear. Includes charging accessories. Device will not include SIM card.
Excellent Phone is fully functional.  May have signs of light wear which may include a few scratches or minor cosmetic issues.  Includes charging accessories. Device will not include SIM card.
Good Phone is fully functional.  Has signs of normal wear from daily use which may include some scratches or other cosmetic issues.  Includes charging accessories. Device will not include SIM card.
Acceptable Phone is fully functional.  Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues.  May include personalization.  Includes charging accessories. Device will not include SIM card.
Damaged/Incomplete Phone is nonfunctional, cracked, or missing its charging accessories.  A phone listed for sale in this condition is automatically sold to one of MobilePlus’s repair partners and is not available for purchase.
Laptop or Mac
Excellent Computer is fully functional. May have signs of light wear which may include a few scratches or minor cosmetic issues. Includes charging accessories.
Good Computer is fully functional. Has signs of normal wear from daily use which may include some scratches or other cosmetic issues. Includes charging accessories.
Acceptable Computer is fully functional. Has signs of heavy wear which may include lots of scratches, dents, or major cosmetic issues. May include personalization. Includes charging accessories.
Damaged/Incomplete Computer is nonfunctional, cracked, or missing its charging accessories. A computer listed for sale in this condition is automatically sold to one of MobilePlus’s repair partners and is not available for purchase.